Refund policy

Effective Date: 19th July 2025

1. Return and Exchange Policy

At Alishba Kashif, we are committed to delivering products of the highest quality and craftsmanship. While we hope you are delighted with your order, we do not offer returns or exchanges under normal circumstances.

1.1 What Are "Normal Conditions"?

“Normal conditions” refer to cases where:

  • The product is delivered as described
  • There are no defects or damage
  • The item meets Alishba Kashif’s quality standards

In such cases, returns or exchanges will not be accepted.

2. Defective Products

2.1 Quality Assurance

Each product is inspected carefully during production and packaging to ensure it is free from defects. We use high-quality materials and professional craftsmanship throughout the process.

2.2 Reporting a Defect

If you receive a defective item, please report it within 48 hours of delivery.

Contact us at:

Please include:

  • Order number
  • Description of the defect
  • Clear photos or videos
  • Any supporting documentation

2.3 Return Process

Once approved:

  • Customers must return the product to our address in Pakistan
  • Return shipping and any customs charges are the customer's responsibility
  • Upon receiving the item, we will assess the issue and offer a resolution (replacement, store credit, or refund)

2.4 Investigation

We will conduct a detailed review of the returned product, including visual inspection and documentation verification.

2.5 Refund or Replacement

If the defect is verified, we may offer a:

  • Replacement product
  • Store credit
  • Refund (in rare cases, at our discretion)

2.6 Final Decision

Alishba Kashif reserves the right to make the final decision regarding any refund or replacement based on the outcome of our investigation.

3. Cancellation Policy

3.1 Cancellation Window

You may request cancellation within 24 hours of placing your order. Cancellations are not accepted after this period if the order has been processed or shipped.

3.2 How to Cancel

To request a cancellation, contact us at:

3.3 Refund for Cancellations

Approved cancellations will be refunded as store credit of equal value, valid for use within 1 month. Processing time is 7–14 business days.

3.4 Non-Cancellable Items

The following items cannot be canceled or refunded:

  • Final sale items marked as non-returnable
  • Custom or personalized products where production has started

3.5 Responsibility

Customers must provide accurate order information and act within the allowed time window. Alishba Kashif will process approved cancellations and issue store credits accordingly.

3.6 Notification

Once your cancellation is submitted, you will receive an email or SMS confirmation of the request and status.

3.7 Policy Updates

We may update our policy from time to time. Any changes will be reflected on this page.

Thank you for shopping with Alishba Kashif. We appreciate your trust and support.