Refund policy

At Alishba Kashif, every product is handcrafted, inspected, and packaged with care before shipping. This policy applies to all orders placed through alishbakashifstudio.com, worldwide.

1. Made-to-Order Products

Almost all Alishba Kashif products are made to order — cut, stitched, and embroidered specifically for each customer after the order is placed. Because of this, we do not accept returns or exchanges for change of mind, size, color, or style preference.

Please review size charts, fabric details, and product descriptions carefully before ordering. We're happy to answer questions on WhatsApp before you place your order.

2. Defective, Damaged, or Incorrect Items

This is the one situation where we step in, since it's the one thing that isn't the customer's choice.

If your order arrives defective, damaged in transit, or is the wrong item, contact us within 48 hours of delivery at:

Email: info@alishbakashifstudio.com
Phone/WhatsApp: +92 322 2544 133

Please include:

  • Order number
  • Clear photos/video of the issue
  • A brief description of the problem

After review, we will offer a replacement or store credit. A refund to your original payment method is offered only where a replacement isn't possible.

Claims made after 48 hours, or for items that have been worn, washed, or altered, cannot be accepted.

3. Order Cancellation

Orders may be cancelled within 24 hours of placing the order, before production begins. A cancellation within this window is issued as store credit, not a cash refund.

Once production has started (after 24 hours), the order cannot be cancelled, since materials have already been cut and work has begun.

4. Return Shipping & Payment Charges

Where a return, replacement, or refund is approved under Section 2:

  • The customer is responsible for the cost of shipping the item back to us.
  • Any bank charges, payment gateway fees, or currency conversion charges deducted during a refund are borne by the customer — we refund the amount we receive net of these charges.
  • We are not responsible for customs duties or import charges incurred on returned shipments.

5. Refund Processing

Approved refunds or store credits are processed within 7–14 business days of the issue being confirmed.

The time for funds to reflect in your account depends on your bank or payment provider and is outside our control.

6. Final Sale

All made-to-order, customized, and personalized products are final sale. This includes items with custom measurements, custom embroidery, monograms, or any alteration made to the customer's specifications.

7. Contact Us

For any question about your order, please reach out before it ships — we're always happy to help get sizing and details right the first time.

Alishba Kashif
Email: info@alishbakashifstudio.com
Phone/WhatsApp: +92 322 2544 133

Handcrafted in Pakistan • Worldwide Shipping

This policy may be updated from time to time. The version in effect at the time of your order applies to that order.